Full-service support plan
Extended warranty coverage
Local field service with defined response and restore SLAs
In-region spare parts availability
Planned preventative maintenance
As per Hyperion Plan features, plus:
24/7 support coverage
Accelerated response and restore SLAs
Dedicated spare parts stock
Category | Details |
Coverage term | 24 months from commissioning or 32 months from factory readiness (whichever is earlier) |
Coverage | Manufacturing defects and component failures (parts only) |
Preventative Maintenance | Not included (must be performed by a Kwetta trained service provider according to the maintenance schedule to maintain warranty coverage) |
Replacement Labour | Not included in standard warranty |
Support | Local hours remote phone and email support |
Ability to purchase additional individual years of warranty up to 5 years
Upgrade coverage to a full return to service warranty with the Hyperion Service plan
Phase | What’s Included |
|---|---|
Pre-Startup | ✓ Kwetta engineer onsite commissioning support ✓ Customer and field partner training |
Year 1–5 | ✓ Annual maintenance and consumables ✓ Real-time monitoring and remote support ✓ Field service provider for preventative or reactive repairs ✓ ‘Return to service’ labour coverage ✓ Priority spare parts access |
Warranty Coverage | ✓ Standard parts warranty (initial period) ✓ Extended parts warranty (later period) |
Year 6+ | ✓ Lifecycle assessment and planning for ongoing support |
Service Area | Pre-Startup | Yr1 | Yr2 | Yr3 | Yr4 | Yr5 | Yr6+ |
|---|---|---|---|---|---|---|---|
Commissioning & Training | ✓ | ||||||
Remote Monitoring & Support | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Local Field Service Provider | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Priority Spare Parts Access | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Preventative Maintenance & Consumables | ✓ | ✓ | ✓ | ✓ | ✓ | ||
Warranty Coverage | ✓ Std | ✓ Std | ✓ Ext | ✓ Ext | ✓ Ext | ||
Lifecycle Planning | ✓ |
System Overview | Overview of the Kwetta system and main components Safe operation and access requirements Typical site designs and configurations |
Isolation | Isolation of the HV switch in the Prime Isolation of individual Sky Hook supplies Isolation for replacement of Grid Power Modules |
Maintenance | Routine maintenance tasks walk through Replacement of a Grid Power Module Sky Hook typical maintenance tasks, HMI replacement, cable replacement |
Operate | Fault finding and diagnostics Functional Testing Kwetta Portal overview |
